I'M
Shantel Love.
An enthusiastic corporate transformation strategist and customer success executive reshaping and reimagining the end to end Customer Experience, Employee Experience, and Corporate Culture by building diverse and talented teams, removing silos, and innovating with impactful technology enhancements that contribute to the bottom line.
My Skillset
Executive Leadership
Building High Performing Teams
Customer Success &Keynote Speaking
I specialize in transforming organizations, leading global teams, enhancing customer experience, and developing systems that support the employee and customer experience. I enjoy delighting customers and improving employee engagement by creating effortless customer experiences. The entire process of going from dissatisfied customer experience to drastically improve customer experience by transforming the customer experience to allow the customer to influence the strategy is what get me up and charging ahead everyday!
I've worked on numerous transformation projects from credit and collections transformation, standing up 500 seat customer loyalty center, sales organization restructure, divestiture, and enabled offshored call centers to move back on shore. I always seek new opportunities to be a speaker, create brain trust, contribute to customer experience thought leadership, and customer success transformation project.
Thought leadership
